Refund policy

Consumers have a right of withdrawal in contracts for the delivery of goods in accordance with the following stipulation.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.




Right of withdrawal


 You have the right to withdraw from this contract within 14 days without giving any reason.


The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.


 In order to use your right of withdrawal, you must contact us (Manuel Voigt, Postfach, 3000 Bern 6, Switzerland, Tel: +41 313 045 911, email: info@growgrownut.ch) by means of a clear declaration (e.g. letter or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.


 To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.




Consequences of withdrawal


 If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.


You have to return or hand over the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract to us or to Werkstätten Bern - Ausferterei Grow-Grow Nut, Sägestrasse 75, 3098 Köniz . The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.


You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.



Model withdrawal form


 (If you want to cancel the contract, please fill out this form and send it back.)


 To Manuel Voigt, PO Box, 3000 Bern 6, email: info@growgrownut.ch


 I / we (*) hereby revoke the contract concluded by me / us for the purchase of the following goods (*) / the provision of the following service (*)


Ordered on (*) / received on (*)


Name of the consumer (s)


Address of the consumer (s)


Signature of the consumer (s) (only when notified on paper)


Date


 (*) Delete where inapplicable